1. Return Eligibility

We want you to be satisfied with every purchase. Products can be returned.
within 7 days of delivery if they are unused, undamaged, and in their original
packaging with proof of purchase.

2. Return Process

• Contact customer support within 7 days of delivery.
• Our team will guide you regarding pickup or nearest branch return.
• Returned items will be inspected for eligibility.

3. Refund Process

Refunds are issued through the same payment method used for the purchase once the returned product passes inspection.

• Major cities: Refund within 7 business days.
• Other locations: Refund within 14 business days.

4. Deductions

Return shipping, handling, or reverse logistics fees may be deducted unless the return is due to a defective or incorrect product supplied by Asahi Brands.

5. Non-Returnable Products

Items damaged due to misuse or improper handling.

• Products that have been installed or altered.
• Items purchased on clearance or promotional sale (unless defective).

6. Replacement Policy

If a product is confirmed defective, we may offer a replacement instead of a refund, subject to product availability and customer preference.

7. Contact Information

For return or refund queries, please reach us at:
📞 Customer Support: [insert phone number]
📧 Email: [insert email address]
🏢 Office: [insert Lagos Head Office address]